As part of our commitment to providing you with the best shopping experience possible, we would like to inform you about how we handle your personal information and what our return policy is. We understand the importance of privacy and security when it comes to your personal data. Rest assured, any information you provide to us, including your name, address, and telephone numbers, will be treated with the utmost confidentiality and will not be shared with any third parties without your explicit consent. Your trust is our priority, and we take every measure to ensure the safety and protection of your data. By providing us with your details, you can be confident that they will only be used for the purpose of processing your orders and facilitating communication regarding your purchases. Veloura’s Cooling Off periods and return policy follows;
1. Cooling Off Period: Upon placing an order, you have a 24-hour cooling off period during which you can reconsider your purchase. If you decide to cancel your order within this period, please inform us promptly.
2. Return Policy: After the items are delivered, we offer a replacement option in the following cases:
i. If the item received is damaged or defective.
ii. If there is a discrepancy between the ordered item and the item received.
iii. If the item received does not meet the specifications mentioned at the time of purchase.
Please note that as we specialize in handmade batiks, slight variations in colors may occur due to the nature of the handmade process. While we strive to accurately represent the colors in our product photos, differences in display settings may result in slight variations in perception. Therefore, we kindly ask for your understanding that the colors of our frocks may not have exact hex numbers and may appear slightly different from what is displayed on your screen. Such minor variations in color should be tolerated within the scope of our return policy.
If you have any questions or concerns about our policies, please don’t hesitate to reach out to our customer support team. Your satisfaction is our top priority.
Thank you for choosing us as your trusted online retailer. Veloura appreciates your continued support and look forward to serving you in the future.